"The Nation's Largest Tennis Specialty Chain"

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Customer Service


We are seriously committed to providing the best customer service possible. At Courtside we have just ONE passion... RACQUET SPORTS! This is ALL we do... so you won't find any golf clubs, skis, basketballs, skateboards, or bicycles. Instead you'll find people who are focused on racquet sports and who truly love what they do. So if you're looking for expertise, sound advice and true insight... you've come to the right place!

Every Courtside location offers the convenience of NEXT DAY stringing*, utilizing the latest "top of the line" Gamma (#1 in strings) stringing machines. They're incredibly accurate and very supportive as a result of Gamma's state of the art 6-point mounting system. Many are unaware that there is about 2000 lbs. of accumulative pressure (from string tension) on the average adult tennis racquet. This fact makes the operator, the quality of the machine and the number of mounts used to support your racquet, crucial in protecting it from internal, structural damage. All of these elements become even more important for those of you who string often or play with light, oversized racquets. Stringing today's racquets on "out-of-date" or inexpensive machines, will undoubtedly contribute to premature racquet fatigue (loss of "pop") or even worse, a stress fracture. So yes, while our machines are EXTREMELY supportive, it's also important to note, that they're very ACCURATE as well. All of our stringing machines are fully electric, use constant pull tensioners and are accurate up to an amazing "1/2 a pound"! Why risk having your racquet strung by a pro or a friend... or even at the club, where stringing is a side-job? Let the experts at your local Courtside give you the quick, quality service (and string selection) you deserve... your game deserves better and so does your racquet!

Courtside also offers one of the only FREE, no obligation demo programs in the Nation. It allows our customers the unique opportunity to try, with NO pressure to buy*! Let our knowledgeable staff help you to find the "RIGHT" racquet for your game. With over 500 demo racquets to choose from... why buy blind?

Unlike many of our competitors, we're here for you after the sale...you'll never be alone at Courtside! In many cases we will even replace defective product right out of our store stock... so there's NO WAITING*. Warranty shoes are our specialty! Why wait weeks for a replacement pair? When you buy your warranty shoes at Courtside, just wear 'em out, bring 'em in and walk out with a new pair! There's no waiting, no paperwork to fill out, no box to ship... just pay the shipping and handling and we'll take care of the rest*!

With our state of the art computerized record keeping system, we are able to provide our customers with incredibly accurate and detailed information. We do our best to link all receipts, restring records, warranty information, etc. to each and every customer that we have on file. So whether it's a lost receipt or a forgotten tension... we've got you covered!*

Courtside Tennis & Apparel, "Where Your Service is Our Business"... because there's enough to worry about ON the court!


 


*See your local Courtside for details

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